Our Clients Say...

“NHTI has been a great partner with Nobis Engineering to fulfill many of our training needs. Most recently we were able to customize Microsoft Office 2007 software training for over 70 Nobis professionals. The training schedule was completed at the same time as we rolled out the software upgrade allowing us to seamlessly serve our clients. The NHTI computer lab facilities provided an effective hands-on training environment. The instructor worked closely with us to structure the classes to meet the needs of our experienced and inexperienced users. Many of the tips and tricks shared proved valuable as we integrated the new software and exchanged files with our clients. This was all made possible through the assistance in writing a of a NH Work Force Training Grant to help to offset a portion the cost of the training.” - Ken Koornneef, P.E., Principal

When Kathy took her new job as a team leader in the Diagnostic Services department at Concord Hospital, she was a bit apprehensive. “I had been in an office environment for over 20 years, but never in a leadership position,” she says.

She needed NHTI to upgrade her management skills-and quickly. Her supervisor suggested the Front Line Management course offered by NHTI's Business Training Center. The results exceeded her expectations. "I learned so much," says Kathy. "How to interview people; how to evaluate new employees during their trial period; and how to get the people to work together.

“We had a class from many different backgrounds. There was one man whose business was digging wells!” she says. “But the material was applicable to all types of businesses, and we learned an important lesson in team-building: that everyone's viewpoint is valuable. I highly recommend this course . . . in fact, I already have!” - Kathy Belliveau

“Northeast Delta Dental needed instruction in dental terminology and procedures for our Customer Service staff who come to us with a strong customer service background, yet no dental office experience. We sought help from NHTI. With input from their knowledgeable staff, paired with our experts in customer service, the training was customized for our employees and ready to offer in a short period of time. Taught by a qualified faculty member, this course trains our employees in the basics of dentistry. We feel the training is critical to maintaining our reputation for excellent customer service. We're very proud of this partnership with NHTI.” - Patricia R. Vaillancourt, Director of Operations

“The NHTI Business Training Center was a true partner with Merchants Leasing, a Division of Merchants Automotive Group, Inc., in providing Customer Service Essentials Training. They tailored a six-week program to our specific needs while reinforcing our Values and Mission statement. They introduced strategies to enhance our customer-centric philosophy. By benchmarking best practices, our team has increased overall customer satisfaction. This training was a win-win situation.”
- Donna M. Sarette, Director of Client Services